Design Studio provides a diagnostic feature to help you identify hardware and communication problems with your Ketra devices. The diagnostics program queries on every device (not group) in the installation.
Note: Runs of linear fixtures are not included separately from their N3 Satellite.
We recommend running a diagnostic test before contacting Tech Support, because the problem might be easy to resolve on-site; however, this is a recommendation, not a requirement.
To run a diagnostics check on your installation, follow these steps:
1. From the Organization tab or Device Control tab, click the heartbeat icon in the top-left corner.
2. Click Start. The program may take a while to run, since it attempts to contact every device in the installation.
The results will tell you two things:
- Radio signal strength of your devices
- Green: Good
- Yellow: Fair
- Red: Poor — The device’s housing is interfering with its signal, or it is too distant from other nodes on the same KNet
- Dark: Unknown — The device is not powered on or is completely out of range
- Device problems, represented by an error code to the right of the signal-strength status. Click the error code to open a detailed description.
