Troubleshooting N4 Hubs

If you are on-site and unable to discover any of the installation’s N4s, there are several potential issues you may be encountering:

• The N4 Hubs might not have power
• The N4 Hubs might not be on a LAN
• The N4 Hubs might not be receiving DHCP addresses
• The N4 Hubs might be on a network with a firewall

Use this troubleshooting workflow to identify and fix N4 discovery problems:

If you still cannot discover your N4s after performing those steps, contact Ketra Tech Support.